Refund Policy | Zerothcode IT Solution

Last updated: July 2026

This Refund Policy explains when and how refunds apply to services provided by Zerothcode IT Solution Pvt Ltd (India) and Zerothcode IT Solution Ltd (United Kingdom) - together "Zerothcode". It should be read alongside our Terms of Service. Refund eligibility depends on the engagement model agreed in your proposal or statement of work.

1. Overview

We aim to scope every project accurately upfront and communicate clearly throughout delivery so refund requests are rare. Where a refund is appropriate, we assess it based on how much work has been completed and what has already been delivered or spent on your behalf.

2. Fixed-Price Projects

If you cancel before any work has started, your deposit is refunded in full, less any third-party costs already incurred (e.g. domain or licence purchases made on your behalf).
If you cancel after work has started but before the first milestone is delivered, a partial refund is issued based on hours/effort already invested, less the non-refundable items listed in Section 5.
Once a milestone has been delivered and approved (or deemed approved after the review period stated in your proposal), fees for that milestone are non-refundable, as the corresponding work has been completed and delivered.

3. Hourly / Retainer Engagements

Hourly and retainer engagements are billed for time and work actually performed. Hours already worked and invoiced are non-refundable. Any unused, pre-paid hours in a retainer block that have not yet been drawn down at the time of cancellation are refundable on request.

4. Dedicated Team Engagements

Dedicated team engagements are billed periodically (typically monthly) for the team's time. The current billing period, once started, is non-refundable. You may cancel future periods at any time in line with the notice period stated in your agreement, with no further charges beyond that notice period.

5. Non-Refundable Items

Regardless of engagement type, the following are not eligible for a refund:

Third-party costs already incurred on your behalf, such as domain registrations, hosting, software licences, app store fees or paid ad spend;
Work, milestones or deliverables that have already been completed and delivered;
Custom design, development or content that has been approved by you;
Time spent on discovery, scoping, design or development that occurred prior to a cancellation request.

6. How to Request a Refund

To request a refund, email info@zerothcode.com with your project name, invoice number and the reason for your request. We will review your request against the applicable section above and respond within 5 business days with our assessment and, where applicable, the refundable amount.

7. Refund Timeline & Method

Approved refunds are processed within 10 business days of approval, using the original payment method wherever possible. Bank transfer fees or currency conversion charges, if any, may be deducted from the refunded amount.

8. Disputes

If you disagree with a refund decision, you may request a further review by replying to our response with additional detail. If a resolution cannot be reached, the matter will be handled in accordance with the governing law and jurisdiction set out in our Terms of Service.

9. Contact Us

For any refund-related question, contact us: